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Police Telecommunicator

Job Number: 38471
Categories: Campus Services
Location: 5323 Harry Hines Blvd, Dallas, TX
Department: 401210 - Univ Police Admin
Full/Part Time/PRN: Day Job
Regular/Temporary: Regular


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable

Experience and Education

  • High school graduate or equivalent,
  • One year experience in customer service or related field, and a Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or is qualified to acquire a basic license required.
  • Applicants must also successfully complete a Public-Safety Telecommunication (PST) Test.
  • The recommended testing is the International Personnel Management Association (IPMA) Public Safety Telecommunication Test or CritiCall. This testing will be administered by the Police Department.
  • All offers of employment are contingent upon a verified negative drug screen.
  • An Associate's degree or thirty credit hours in Criminal Justice or related field and completion of FEMA ICS 100, 200, 300, 400 and 700 series courses and one year experience in a public safety or emergency communications field preferred.

Job Duties

  • Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database.
  • Dispatches field personnel according to need and priority of the request for service.
  • Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly.
  • Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.
  • Uses a computer aided dispatch system to enter, research, and retrieve information.
  • Monitor closed circuit television, security, fire and radiological related alarm systems.
  • React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form.
  • Must be able to follow oral and written instructions.
  • Demonstrate the ability to handle multiple tasks, working under stressful conditions. Activation of emergency procedures for evacuations or similar emergencies.
  • Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information.
  • Compile information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency.
  • Monitors multiple radiation sources.
  • Monitors and operates complex access control system.
  • Defacto emergency management coordinator during after hours critical incidents.
  • Performs other duties as assigned.
UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

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