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Customer Service Agent - Full Time/Part Time

Job Number: 49381
Categories: Campus Services
Location: 5323 Harry Hines Blvd, Dallas, TX
Regular/Temporary: Regular

We are looking for highly motivated employees to join our Nutrition Team!

The ideal candidate should be highly customer service focused, be able to quickly move from task to task, and have experience handling high volume calls. Previous hospital experience preferred but not required.

Full Time and Part Time employees are benefits eligible!


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information


Salary Negotiable

Experience and Education

  • High school graduate and basic clerical and data entry experience.
  • High school diploma or equivalent and on job training. Some experience preferred.
  • Must be available to work afternoons, evenings, weekends and holidays.
  • Must be able to successfully pass a full background check and drug test.
  • References will be required.

Job Duties

  • Complies with established departmental policies, procedures, guidelines, and performance improvement program. Manages patient satisfaction surveys.
  • Ensures that all patients are fed in timely manner. Ensures that trayline begins promptly and runs efficiently. Creates and/or distributes meal tallies accurately and in timely manner.
  • Ensures patients receive appropriate meals.
  • Provides menus to all patients with current diet orders in timely manner and picks up menus at assigned times. Obtains patient menu selections for all meals.
  • Verifies accuracy of all patient trays and processes late trays effectively.
  • Manages customer complaints and refers to supervisor as appropriate. Verifies that customer issues have been resolved.
  • Maintains excellent work habits with positive attitude through attendance, promptness, attention to detail, and flexibility.
  • Manages special needs of patients as indicated.
  • Complies with departmental performance improvement program. Manages patient satisfaction surveys.
  • Ensures safety of patients and fellow staff through appropriate infection control standards and frequent handwashing.
  • Maintains professional behavior while interacting with fellow staff members, supervisors, patients, families and all Zale Lipshy guests. Manages telephone calls promptly and professionally, utilizing telephone etiquette techniques.
  • Performs other related duties as assigned or requested.

**Other Duties: Performs other duties as assigned.

UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; gender, including sexual harassment; age; disability; citizenship; and veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

We're Proud Of Our Award-Winning Workplace.

Magnet Recognition – American Nurses Credentialing Center (ANCC)

Best Places to Work – Dallas Business Journal

Corporate Citizen Award – LaunchAbility

Start! Fit Friendly Worksite Award – American Heart Association

Best Places to Work Postdocs – The Scientist

Employer of the Year – Association for Independent Living

Celebration of Diversity Award Finalist – Ernst & Young and the Dallas Arboretum

Mother-Friendly Worksite – Texas Department of State Health Services

Lex Frieden Employment Award – Texas Governor's Committee on People with Disabilities

Top 10 Best Organizations for Leadership Development Award – National Center for Healthcare Leadership

2014 Beacon of Excellence Award for Patient Satisfaction – Press Ganey